Terms and Conditions – Pure Casino

These Terms and Conditions form the binding agreement between Pure Casino and every person who registers an account or uses our platform. By creating an account, depositing funds, placing a wager or otherwise using our services, you confirm that you accept these Terms and Conditions in full and will follow them each time you play. Please read them carefully — they set out both your rights and your responsibilities as a player.

Eligibility and account registration

You must be at least 18 years old to open an account or play at Pure Casino, as required by the Gambling Act 2005. By registering, you confirm that you have the legal right to gamble in the country you play from, and that you are opening the account for yourself and not on behalf of anyone else. Only one account per player, household and payment method is allowed.

When you register, you agree to provide accurate personal details and to keep them up to date. Before certain actions — most commonly your first withdrawal — we may ask you to verify your identity, age and payment method (a process known as KYC, or Know Your Customer). We reserve the right to delay, refuse or close any account that fails verification, that provides false information, or that breaches these Terms and Conditions.

Deposits, withdrawals and payments

You can top up your Pure Casino balance using the payment methods shown in the cashier at the time of your deposit. Deposits are usually credited to your account without delay, subject to standard payment-provider checks.

Withdrawal requests are processed once your identity has been verified, and your account is in good standing. Identity checks may delay a withdrawal — this is not an optional formality but a step required to prevent fraud, money laundering and payments to underage or restricted accounts. Payments are returned, wherever possible, to the same method used to deposit.

Specific minimum and maximum limits, processing times and any applicable fees are shown in the cashier and are updated from time to time. Please review the cashier information before you request a payout.

Bonuses and promotions

Any bonus, free spins, cashback or promotional offer on Pure Casino is governed by its own specific terms — including wagering requirements (the number of times a bonus must be played through before winnings can be withdrawn), minimum deposit, maximum bet, maximum cash-out from bonus winnings, eligible games and expiry date. Those bonus-specific terms take precedence over anything stated on this page.

We reserve the right to amend, suspend or withdraw any promotion, and to refuse, void or reclaim bonuses and winnings obtained through abuse — including multiple accounts, collusion with other players, or any pattern of play designed only to extract bonus value rather than to play in good faith.

Game rules and fair play

All games on Pure Casino run on certified random-number generation, meaning outcomes are produced by tested software and cannot be predicted or influenced. Once a bet has been placed and the outcome has been recorded in our system logs, the result is final and stands as the settlement of that round.

In the event of a genuine technical fault — for example, a game that fails to complete, a mis-displayed payout or a broken connection at the moment a bet is confirmed — we reserve the right to void the affected round or bet and to return the stake. Malfunctions void all pays and plays for the round in question.

Player conduct

The following behaviour is prohibited on Pure Casino and will trigger an account review and, where necessary, suspension or closure of the account:

  • fraudulent activity of any kind, including chargebacks made in bad faith;
  • collusion with other players or coordinated play across multiple accounts;
  • the use of bots, scripts or any other automated or third-party play software;
  • opening or operating more than one account per player, household or payment method;
  • attempting to access Pure Casino while under 18 or on behalf of someone under 18;
  • any activity that could reasonably be considered money laundering or the funding of criminal activity.

Responsible gambling

Pure Casino is committed to safer play. Registered players can set their own deposit, loss and session limits, take a cool-off period, or self-exclude (voluntarily block their own access) from the platform at any time. If you feel that your play is no longer enjoyable or under control, please visit our Responsible Gaming page for full details of these tools and for links to independent support organisations.

Limitation of liability

Pure Casino is provided on an “as is” and “as available” basis. While we take reasonable steps to keep the platform running smoothly, we do not guarantee that the service will be uninterrupted, error-free or free from delays, and we do not accept liability for losses arising from such interruptions to the extent permitted by law.

You are responsible for your own play, for the security of your login details, and for making sure that gambling is legal in the country and jurisdiction from which you access Pure Casino. Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded under the law that governs this agreement, including liability for fraud or for death or personal injury caused by negligence.

Complaints and dispute resolution

If you are unhappy with any aspect of your Pure Casino account or gameplay, please contact our support team first at [email protected]. We aim to acknowledge every complaint promptly and to work with you towards a fair resolution.

If a matter cannot be resolved between us, you may be entitled to refer the dispute to an independent alternative dispute resolution (ADR) provider approved by the licensing authority. Details of the current ADR provider are available on request from our support team and, where applicable, from our licensing authority.

Changes to these terms

We may update these Terms and Conditions from time to time — for example, to reflect changes to the platform, our payment providers, or applicable law. The current version is always the one published on this page, and the “Last updated” date at the top shows when it last changed. If you continue to use Pure Casino after an update, you accept the revised Terms and Conditions.

Governing law and contact

Pure Casino is operated by COMPANY LEGAL NAME, registered at REGISTERED ADDRESS, company number COMPANY REGISTRATION NUMBER, and licensed and regulated by LICENSING AUTHORITY under licence LICENCE NUMBER. These Terms and Conditions are governed by the law of GOVERNING LAW JURISDICTION. Questions about these Terms and Conditions can be sent to [email protected].